2 year guarantee: return to factory
If in the first 2 years you have a faulty Sterling product, the product should be returned direct to Sterling (to speed up the help process) and we will endeavour to repair or replace the product immediately. Sterling cannot be held responsible for the return carriage.
Lifetime repair policy
After 2 years if it is uneconomic to repair the product then a special discount will be offered on a similar product at the factory’s discretion. This only applies at the factory.
If you are planning to return an item to us, please fill in this form and add it to the shipment.